These Terms and Conditions apply to all purchases from our website.
Please read them carefully before placing an order.
1. Acceptance of your order:
We must receive payment of the price of the products, the gift-wrapping service (if applicable) and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and dispatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Our prices are set out on our website in American dollar and are inclusive of American-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.
There is also the option to view our prices in Euro, GBP, etc. Although the current exchange rate for these currencies is updated daily, the prices shown are only a guide. We can not be held responsible for any differences to the exchange rate between the time of purchase and the time the payment is completed.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as being canceled. If the order is canceled, we will refund any money that we have taken from you.
We reserve the right to change our prices.
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
4. Faulty / Defective Goods:
Customers experiencing issues with their product can contact us via e-mail to discuss quality problems and possible solutions.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.
5. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Hong Kong, China and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.