Rocostar.com aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary.
Receiving Time = Processing Time + Shipping Time.
Processing Time: Normally 1-4 Business Days.(Problem orders will be delayed about 3 days)
Shipping Time: Normally 7-20 Business Days.
Please note that there might be slight changes in the delivery promise during peak period.
In addition, certain uncontrollable factors may affect shipment, such as bad weather, natural disasters, political instabilities, and so on. Please be patient and we will deliver the goods to you as soon as possible.
After the package is sent, please pay attention to the logistics information and mail to ensure that the package can be delivered safely.
Note: Certain countries need to provide a tax registration number to be able to ship goods. Our staff will contact you at that time. Please check your email address.
Note: If the delivery fails due to customer problems after arriving in the local area, please contact us in time to solve the problem, otherwise the problem cannot be handled.
Delivery will be delayed during holidays, please understand.
Rocostar.com offers free shipping for orders are or over $69, otherwise, shipping cost $9 will be applied.
1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) Shipping Time include a 1-4 days processing period required to process your order from the date your order is placed
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) Should your package not arrive within 30 days after you have placed your order, please contact us immediately through the following customer service email: [email protected]
After your order is finished, your order information will be sent directly to our factory and warehouse, and we will deliver the goods for you after it is finished. You will get a logistics tracking code.
If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.
Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!
Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.
If you change your mind and want a exchange after placing an order, please explain the reason and pay attention to your email address. We will have relevant personnel contact you, if there is no reply for more than three days, we will ship directly. The shipping fee will not be refunded for rejection after delivery.